Case Studies

Are clients happy the way they reach out to you?
Are you delivering services to your clients on-time?
Are you leveraging fully your communication channels?
What are you looking for – Industry, Problem
Any resemblance to real person, living or dead, is purely coincidental. But these fictions are our realities …..

Dr. Tamasha Paul, Internal Medicine Specialist, Kolkata, India

Her patients are mostly Bengali speakers (ranks 4th in the world among first language speakers). Kolkata being way closer than Dhaka from the bordering areas, many are from Bangladesh (population 165m million). Dr. Paul is finding difficult to balance her humungous workload with her family and social commitments.

The problem

Dr. Paul gets phone calls, WhatsApp messages, and emails all day long. She has got a secretary and tried out appointment booking applications. Most of her patients are mobile phone savvy (Bangladesh 157m subscribers in 2018) but are not comfortable in typing out in English (Bangladesh ranks 15/25 in Asia with English proficiency score of 48.11). The patients generally have simple follow-up questions about continuation of a medicine or unavailability of a medicine that she has prescribed or some supplementary queries. She has heard of doctor-on-demand video chat facilities but social and economic considerations outweigh the benefit.


Dr. Paul came across Justori when a patient sought her opinion about a podcast on public health made on Justori that he shared with her on a WhatsApp message. While trying to find out how she too can podcast on Justori, she realized that her patients can make a request or query in Bengali by simply recording it on the Justori app. The patients can attach their blood report or an image at the same time and send it securely across to her. No longer has she had to share her mobile no. or get calls at inconvenient times. She can even plan when during the day she can attend to these queries. Instead of trying to reach her whole day long, her patients too can track status of their queries and get their responses on their devices. Afterwards the secretary can file everything in the respective patient folders held at the practice. Meanwhile she can indeed podcast for the world to listen and engage with her.

What More

Business Automation, Call Centre, Communication, Marketing, Order Processing, Performance Monitoring, Podcast, Productivity, Project Management, Public Relation, Remote Working, Scheduling, Task Management, Task Monitoring, Time Management, Training, Web Posting, Workplace Collaboration

Mon. le Maire Pierre Cohen, Combraie, France

Following a tough electoral battle Mon. Cohen has been re-elected having promised an environment friendly, secured and clean city that will ensure its multi-cultured residents of varying social backgrounds, professions and age, a greater participation in the affairs of the town. Now it is time to deliver on his promises.

The problem

During the campaign the citizens have complained about from overflowing bins to increase in crime. They are tired of listening to the same call-centre music and promotions as they wait to be answered. Mon Cohen has enquired and found that the departments are well equipped with latest tools and systems. Yet he was surprised to find that it was not readily possible to find out how many pending citizen requests there are, let alone what their state of completion or where the bottlenecks are.


As Mon. le Maire strained his eyes over the small prints of text on his iPhone looking for a suitable workplace collaboration software, he came across Justori. Citizens can make their complaints or even send their reviews by simply talking them over – in French, English, Arabic - n’est pas de quoi! Attach pictures, tag location, select from the services and boom! The message gets redirected to the actual officer responsible who can then set up time to complete and delegate tasks to convened team members. Then it works quite like a WhatsApp group except a) members get in and out as they finish their respective tasks while the comments remain visible to new members; b) supervising officers all along get to see the exchanges and c) the tasks appear on every engaged member’s panel in order of criticality to complete. Citizens get status feedback on their app all along. Also reviews by citizens in their own voices are automatically uploaded on the Metropole’s website. The adverse reviews, though the metropole is not obliged to publish, can be requested to be deferred from being made public while it is being amicably resolved. Citizen could also participate by sending out their podcast about the town that can be automatically uploaded on the website of the metropole.

Ms Rebecca Osowobi, Social Activiste, Lagos, Nigeria

Alicia, 28 is a young, bright analysts at one of the top IT Consulting company in Lagos. But she has a life after work when instead of partying and going out with her friends, with an informally organized group of like-minded friends she engages on a variety of social projects to help people living in slums or even worse those who have nowhere to live like the IDPs.

The problem

With an estimated population of 21 million, Lagos, the largest city in Africa receives some 100,000 Internally Displaced People. The slum communities are not happy with the influx of these new arrivals. So some of the IDPs set up shelters in informal settlements. Many remain homeless, living in churches, under bridges etc. They depend on the informal economy to make ends meet. When the Covid pandemic broke out, Nigeria was quick to get in action and locked down as early as in March. Caught totally unprepared and absolutely nothing to fall back on – no stocked up food, no money, no place to live, nowhere to go – the IDP communities were in total disarray.


Alicia had been listening to the justalk series on Justori. Her friend Brownie has embarked on a project of citizen interview by podcasting her conversations with talented people she knew from her own circles. Only probing a little deeper Alicia realized that Justori offers a free service to anyone trying to help out during a major calamity. She can at once set up a call-centre kind of service, in fact much better. It is amazingly simple. She sent out a Justell from her app to JustoHelp to register her informal organization. All she needed was to attach an article published on The Nation about her work. It could have been anything – a copy of a certificate or a letter from an MP. Boom!!! A sub-account was created. She had access to the Jusvista lounge where she added her network of friends as operators. Her Help the IDP was listed as a function under JustoHelp. Anyone can now send her a request for help using Justori from a mobile phone or from the browser. She can delegate to her friends to collect supplies and deliver them to the needy nearby them. Alice can monitor the progress from home, intervene or even add to the team who can hit the ground running as all prior comments become visible to them. She is now thinking of reaching out to her Nigerian friends in Texas to join in to help her raise finance and directly oversee and engage in actions on the ground by becoming super-users. No longer they need to worry if their donations are reaching the beneficiaries.

Bob Tomson, Managing Partner, HR Consulting firm, Reading, UK

Bob Tomson started his HR Consulting firm 10 years ago. It now maintains a global network of practitioners who specialise in organisational change and long-term improvement. Pooling together the rich experience of dealing with HR issues from across the globe is giving the young firm a great competitive edge.

The problem

Bob realizes that the firm’s best ambassadors are its clients while its biggest assets are its deeply knowledgeable associates. As standard practice, the firm’s website puts up testimonials from its clients and beneficiaries. The website also runs featured articles by experts discussing organizational issues that generates great interest among the visitors to their websites. However, while coordinating the task of collecting, curating and continually reinvigorating the content are challenges, Bob feels that mere written words be it reviews or articles do not reflect adequately the intensity of the messages. Besides, the odd negative reviews or remarks on social media cause more harm than the good a positive review brings.


While Bob was thinking about recording interviews of his associates over Zoom and posting them on website, he stumbled upon podcasting over Justori and publishing them using the Jusvista SaaS solution. His associates may from their own Justori mobile phone app record speeches directly on Justori or upload pre-recorded ones. The shared podcast appears seamlessly on the Jusvista panel of the assigned marketing staff who can pick her editorial team to curate the podcast or just simply allow it to appear on the firm’s website. As a “super user”, Bob too can listen to the podcast and give his input, shared across the editorial team. The same process is applicable for the written contents. No longer Bob needs to wonder what is holding up an article from being published – all tasks appear on everyone’s Jusvista panel in order of criticality of the task vis-à-vis the time estimated to accomplish it. Reviews made by clients are channeled similarly to the marketing personnel responsible for client feedback. Again the positive ones can automatically be uploaded on the website but more crucially, the firm gets a chance to resolve with an aggrieved client any negative issue. This creates a win-win for both the firm and the client instead of the current situation where Bob gets to know about the problem only after it is out in the open on social media.

Advising, Counselling, Marketing, Pitching, Teaching, Training

Teach a subject, share your knowledge, give valued advice, promote your services or make a sales pitch. Leveraging your knowledge capital and using your eloquence and lucidity keep your current and potential clients up to date straight from your mobile phone at anytime from anywhere. The informality of spoken words are often more effective in conveying complex issues than written texts.

The problem

Say, you are a medical representative. The last patient had left. Still you are there waiting to be heard, or so you believe that the doctor would be switched on to listen to you at the end of a long hard day. Yet it is both critically important for the doctor to know about the latest developments brought about by drug companies and for the drug companies to make doctors aware of them to increase their sale.


Podcast your pitch from your mobile phone and share with your company over Justori. The pitch appears on the Jusvista panel of your manager to listen. If he approves the pitch, it can readily be heard by the circle of doctors you serve. The doctor receives a notification but he neither he has to listen to it at once or put on a play-later mode that he always forget to revisit. The doctor has preset a time when he is generally fresh to listen to podcast specifically sent by you. Whilst listening, he can also read the literature and send out his general comment or even send out a specific Jusnote or a Justell directly to you. You too get to know who has been listening and how much interested they are in your product.

If you are operating alone, the same process applies where no approval is required. All podcast automatically placed on your website for public consumption or placed at a premium page that clients maybe paying to access. You may also create private stories for internal user circles, e.g. staff training, induction, on-job instructions, circulars etc.

Review, Promotions and Client Services

Interview clients directly and publish instantaneously. Let clients be readily in touch with your different services. Promote your offerings as and when the situation arises. Monitor your services to ensure that they are delivered on time exceeding client expectation.

The problem

Say, you are managing a boutique hotel. You would like to give your guests a lifetime experience so that they go on coming back to you and get others to come over. You would like them to stay in touch with you wherever they are in the hotel or outside visiting the place so that they can tell you if they need anything. While WhatsApp message is simply not professional enough as the privacy of the guest is violated, there isn’t a backend system to monitor the status of the resultant task. Also, your guests are your best ambassadors. But would your guest like to be on a video making a review? Besides, producing a video involves significant logistics and cost.


As the guest steps in or even before, they can be on the Justori channel of your hotel on their mobile phone. Using the Following feature Justori has become your dedicated podcasting station. You may podcast any event and promotional offers as and when you feel for your guests to be notified wherever they are – in or away from the hotel. You may even get your staff to record short audio interviews at the right time with no preparation or set up which can be aired readily. It cost you virtually nothing and you can do as frequently as you wish.

Order Processing, Task Management

Make huge savings on expensive systems, training and management time. No longer have you needed to receive orders in diverse ways and keep track of them often losing sight of the status. You can now afford what big companies spend fortunes to have. Plus you get more.

The problem

Say, you are a growing business. Your resources are limited while you need to provide impeccable services to ever demanding clients. Your systems have organically grown and are far from being fully depreciated. You still need to wear many hats to oversee different aspects of your business from customer service to debtor management.


Streamline the way your business receives requests to supply goods to your customers. Your customers may directly make requests from your website or use the Justell application from their mobile devices. They may attach order forms and images of goods required. The order can be received in one section for processing, sent across to the stores for delivery while the accounts can keep track of the debtor. All is done seamlessly while you can find status of all tasks straight from your Jusvista Lounge ordered by their respective criticality with respect to time to close them.

Combine Justori and Jusvista Creatively – Save Money, Stay Ahead

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